How To Order

Q 1.PLACING YOUR ORDER

ONLINE: Ordering online is the quickest and easiest way to place your order.
Click here to begin ordering now!

Please note all orders over $200 placed online are eligible to redeem a Free Lunch Pack.

Other methods of ordering:

EMAIL: Send your order to 
orders@flavourscatering.com.au

PHONE: Call 1300 368 605 
Monday to Friday 8.30AM – 5.00PM

FAX: Send your order to 1300 368 602

To guarantee delivery of your order, please ensure it is placed at least one working day prior to your event, no later than 3PM.

Q 2.ORDER PROCESSING

Upon receipt of your order, it will be processed by one of our customer service consultants, after which you will then receive an order confirmation and invoice via email.

To modify your order, whether it is to accommodate more or less guests, or to change food items ordered; please give us as much notice as possible.

Changes made to your order after 3pm on the business day prior to delivery of your order may not be able to be accommodated.

Q 3.DELIVERY & INVOICING

Delivery can be made seven days a week, 24 hours a day to all metro and greater Sydney areas.
Delivery fees and surcharges apply.

To ensure your order arrives to you at optimum quality, all hot food is transported in our custom made hot boxes fresh out of the oven!

Invoices are sent via email with your booking confirmation. Payment methods available include credit card, cheque, cash and direct deposit.

Platters are picked up within 3 days of delivery.

Corporate Drop Off

Q 1.How do I place my catering order?

We have 4 easy ways you can order your office catering:

  • To place your order online, simply Click Here to get the process started.
  • Send us your order by email to orders@flavourscatering.com.au and we will respond with a booking confirmation within a couple of hours.
  • Fax your order to 1300 368 602.
  • Call our friendly customer service team on 1300 368 605 to place your order over the phone.

Remember all orders over $200 placed on our online shopping cart are eligible to receive a free lunch pack!

Q 2.Do I need to provide you with advance notice when placing an order for corporate drop off catering?

To ensure that we can guarantee your order for corporate catering we need it placed by 3pm on the business day prior to delivery. We do accept orders after this time and strive to help out with last-minute order as best we can; however without advance notice we may not have the stock we need to provide you with your chosen menu items; in which case we would endevour to provide you with alternative menu items where possible.

Q 3.Can you cater at the last-minute?

It’s a fast paced world and we’re here to help you keep up! We understand that you may not always be given ample notice of imminent events that require catering. Where possible, we will be more than happy to oblige last minute orders. We can create extraordinary events, even at the eleventh hour! Simply give our friendly team a call to discuss your requirements and we’ll do our very best to accommodate your order. Please be aware that some special menu items require at least 24-48 hours notice.

Q 4.How can I change my order?

To amend your order please reply to the booking confirmation email or phone our customer service staff on 1300 368 605. Please quote your order number (IN#####) on all correspondence or have ready to reference over the phone. Orders that are changed at the last minute will be accommodated to the best of our ability; however we strongly recommend that you request these changes before 3pm on the business day prior where possible to help us best accommodate your needs.

Q 5.How do I pay for my catering?

Paying for your order is as easy as providing credit card details when you place your order; once we have confirmed the order with you, we will process the payment. When payment details are provided prior to delivery there are no surcharges that apply, however post-delivery payments will incur a 2.5% surcharge.

If you don’t have a company credit card, don’t worry, we also accept cash, cheque and direct deposit. Simply ask your customer service representative about these methods of payment when you place your order.

Q 6.Can I set up a corporate account for my office catering?

In some cases we are able to setup corporate catering terms, please contact our customer service on 1300 368 605 for advice.

Q 7.How can I cancel my order and how much notice do I need to give?

To cancel your order please phone our customer service staff on 1300 368 605. In the event that a confirmed order is cancelled, the following cancellation charges will apply –

  • Notice of two or more working days prior: No charges will apply.
  • Notice of one working day before 3PM: A fee may be charged to compensate for any food or labour costs already incurred.
  • Notice of one working day after 3PM or same day: Flavours Catering + Events reserves the right to full payment of total order cost.

Where possible, Flavours Catering + Events will use discretion to minimize cancellation charges and will evaluate on a case-to-case basis according to food and labour costs already incurred. To view our full Terms and Conditions of Trade click here.

Q 8.How do I know if you have received my catering order and if it will be delivered on time?

Whenever an order is placed, we will email you a booking confirmation which contains your order number (IN#####). If you have not received a booking confirmation it means we have not yet processed your order, and is likely to not be delivered. If you are unsure as to whether or not we have received your order, please call us immediately to verify. We understand that a major concern for people ordering catering is the delivery time. At Flavours Catering + Events, we allow a 60 minute delivery window on all cold food orders and a 15 minute delivery window on all hot food orders to ensure your corporate catering will never be delivered late. Upon delivery, refrigeration of food during this time is not required as we carefully seal wrap the food and spoilage will not occur during this short window.

Q 9.What are your business hours?

Our customer service hotline (1300 368 605) is available from 8:30am to 5:00pm Monday to Friday. Deliveries can be made from 8:00am to 5:30pm Monday to Friday; any orders requiring delivery outside of these hours will incur additional charges. Weekend catering is also available, please phone 1300 368 605 to discuss your requirements and our availability.

Q 10.Where is the food I have ordered prepared?

We have a large commercial kitchen located only 10 minutes drive from the Sydney CBD. Our kitchen is purpose-built and Gold Licence approved for preparing our full catering menu range; including sandwiches, salads, finger food, feasting platters etc. Our talented team of chefs all have the relevant qualifications and experience necessary to prepare fresh, delicious food daily.

Q 11.Who can offer me advice on portion size, menu choices and pricing?

We have a customer service team, ready and waiting to assist you! Simply phone 1300 368 605 to speak to our corporate catering and event catering specialists. Please note that we also have online images of most items to assist you in choosing your menu, click here to browse these images now.

Q 12.What is a ’round’?

A ‘round’ is a whole sandwich or roll or wrap. 1 round equals 1 whole item and this item is sometimes cut into 2, 3 or 4 pieces. For example: Our triangle point sandwich – 1 round = 1 sandwich cut into 4 triangles… hence 1 round = 4 pieces (triangles).

Q 13.Who delivers my catering?

We have highly skilled delivery personnel who take delight in providing a reliable delivery service. Not only are our drivers never late, they’ll also turn up immaculately dressed in our signature chef whites, and are always warm, friendly and ready to help you.

Q 14.How do I know Flavours Catering + Events are qualified to handle my catering requirements?

We are a Gold Licenced caterer, meaning the Restaurant and Catering Industry Association has approved us as an accredited caterer within the industry. Click Here to find out more about the Gold Licence program.

We enforce a strict quality control policy at Flavours which ensures the catering you’re delivered is not only exactly what you ordered, but is also of a very high quality. This involves a three-point “kitchen-to-dispatch-to-customer” order check, as well as temperature checks which align with the NSW Food Safety Laws.

We are so confident we have what it takes to exceed your expectations, that we back ourselves with our 5 Star Guarantee. Click here to read more.

Q 15.Do you cater for vegetarian, vegan, gluten-free &/or dairy-free?

Yes, we cater for all dietary requirements. We are more than happy to accommodate any special dietary needs your guests may have. For your convenience, we have indicated which menu items cater to or can be altered for special dietary requirements using the following key: (v) = vegetarian, (gf) = gluten free, (df) = dairy free. Intolerances and allergies will be accommodated for as best possible, however please be aware that other orders that may contain egg, shellfish, nuts, etc, are prepared using the same equipment. Please be advised that whilst all care will be taken, no responsibility will be assumed.

Q 16.Is there a delivery fee?

Click here to view our delivery fees.

Q 17.Are your prices inclusive of G.S.T?

All prices quoted are exclusive of G.S.T. unless otherwise specified.

Q 18.How will my order arrive / do I need to platter the food when it is delivered?

All of our food is delivered ready for consumption, unless otherwise stated. When your driver arrives, ‘simply unwrap and serve’, no plattering is necessary on your behalf, our chefs will arrange the food on platters before it leaves our kitchen.

Q 19.How do you ensure warm food arrives warm on delivery?

We use a range of equipment to ensure your delivery arrives at the correct temperature. We have insulated bags and boxes to ensure food remains warm or cold; we also utilise large battery operated hot boxes for items that require special attention.

Q 20.Do you provide disposable napkins, plates, cups and cutlery with catering orders?

We provide complimentary disposable napkins on request, please mention this when you are placing your order. All other disposable items can be arranged for an additional fee at the time of ordering.

Q 21.When do I receive an invoice for my catering?

We will email you an invoice for your catering together with your booking confirmation.

Q 22.What should I do if I have a dispute against an invoice?

All claims against invoices must be made within 7 days of the delivery. Any claims outside of this time frame may not be pursued. Please refer your comments to our customer service staff on 1300 368 605 who will liaise with your delivery driver, our dispatch team, QA officer, chefs &/or booking contact as well as reference any supporting documentation such as email correspondence and signed delivery docket. We endeavor to resolve all invoice disputes as a matter of urgency.

Q 23.Am I required to sign for my catering delivery?

Yes, the person accepting your order will be required to sign for the delivery. Before signing the delivery docket please check that all items have been delivered and that the quantity of platters noted on the delivery docket are correct.

Q 24.When will you collect the platters my order was delivered on?

One of our drivers will come by within 3 working days of delivery to collect the platters. Please leave them in a safe location until we have to opportunity to collect them. We will make 2 attempts to collect the platters; please note that if we are unable to recover them on the second attempt, then they will be invoiced at replacement cost.

Additional platter/equipment collection fees may apply

Q 25.Will I be charged for lost or damaged equipment?

Lost or damaged equipment is charged at replacement cost; and it is the clients responsibility to ensure the equipment is stored safe until we are able to arrange collection.

Q 26.Are you able to provide staff and equipment hire?

We offer a range of staffing solutions including chefs, wait staff, event managers, beverage attendants, baristas and cocktail bartenders. All staff are professionally trained with the relevant qualifications (eg, RSA certified) and are impeccably groomed and dressed in full uniform attire.

Click here to view our range of equipment hire and pricing. Equipment hire should be arranged with as much advance notice as possible to guarantee availability.

Q 27.What type of sandwich fillings do you offer?

We use a rotational menu so that you never grow tired of the same sandwich fillings. 6 fillings per day are offered with at least 20% of these being vegetarian. If you require are larger percentage of vegetarian fillings and/or would like your vegetarian sandwiches plattered separately, simply let us know when placing your order and we will happily arrange. We endeavor to provide a range of fillings that appeal to various tastes, and we ensure that each day’s offerings include a combination of both traditional-style fillings as well as some gourmet fillings. See below for a sample of fillings offered on a rotational basis:

  • Roast beef, lettuce, tomato, cheese and caramelized onions
  • Ham, lettuce, tomato, carrot, cheese and seeded mustard mayonnaise
  • Char-grilled vegetables, pumpkin hummus and baby rocket (v)
  • Egg and lettuce (v)
  • Lemon and tarragon poached chicken with mesclun lettuce
  • Lettuce, tomato, cucumber, carrot, alfalfa and avocado (v)

Events

Q 1.How far in advance do I need to book?

We highly recommend that you secure your preferred date with us as quickly as possible and then finalise the details soon after. Depending on the size of your event, one month’s notice should provide us with ample time to coordinate your event; however, if less notice is given, we should still be able to accommodate your event, pending our availability. If your event is to be held during a time that is typically popular; eg, New Years Eve or a long weekend – you may be required to book well in advance to ensure availability.

Q 2.Can you cater at the last minute?

It’s a fast paced world and we’re here to help you keep up! We understand that you may not always be given ample notice of imminent events that require catering. Where possible, we will be more than happy to oblige last minute orders. We can create extraordinary events, even at the eleventh hour! Simply give our friendly team a call to discuss your requirements and we’ll do our very best to accommodate your order. Please be aware that some special menu items require at least 24-48 hours notice.

Q 3.How can I get a quote?

It is best to call us for a quote but you can also email or send through a quote request.

Q 4.How long is my quote valid for?

Quotes are valid for one month from the date of quotation, unless otherwise stated, and valid only according to the specifications provided. Alterations to specifications may require quote to be reviewed and revised. In order to secure your event booking, a 20% deposit is required. Please note that your booking is not confirmed and remains tentative until deposit &/or credit card details are provided.

Where your quote includes products/services that includes the use of an external supplier, that element of your quote is subject to the suppliers conditions.

Q 5.What is the minimum number of people you cater for?

There is no minimum! We do have a minimum dollar amount for certain days or suburbs but please call our team to discuss your specific requirements.

Q 6.How do I know there will be enough food?

If you request a quotation or advice we guarantee we will recommend the right amount of food.

Q 7.What time will the chef and wait staff arrive?

Depending on the style of menu you choose usually 1-1.5 hours before food service begins.

Q 8.Why should I choose Flavours Catering + Events?

We are the only caterer based in Sydney to offer a 5 Star Money-Back Guarantee for your event, providing assurance for delivery times, quality, service, quantity and quick quotes. Our experienced events team are dedicated to designing the perfect catering package tailored to your specific needs, whilst our team will create food that will dazzle and delight you and your guests.

Q 9.Do you cater for special dietary requirements?

Yes, we cater for most dietary requirements (certain religious requirements excluded) noting that some special dietary menus may have an additional charge. We are more than happy to accommodate any special dietary needs your guests may have. For your convenience, we have indicated which menu items cater to or can be altered for special dietary requirements using the following key: (v) = vegetarian, (gf) = gluten free, (df) = dairy free. Intolerances and allergies will be accommodated for as best possible, however please be aware that other orders that may contain egg, shellfish, nuts, etc., are prepared using the same equipment. Please be advised that whilst all care will be taken, no responsibility will be assumed.

Q 10.What happens if I need to cancel my event and how much notice do I need to give?

Usually we can postpone the event for you, making sure you retain the credit.

In the event that a confirmed booking is cancelled, the following cancellation charges may apply – Where possible, Flavours Catering + Events will use discretion to minimize cancellation charges and will evaluate on a case-to-case basis according to food and labour costs already incurred

  • Notice of 31 days or more: Full deposit refunded or in the case deposit not received no charges will apply;
  • Notice of 15 to 30 days: 50% deposit retained or in the case deposit not received 10% of total event cost + $100 administration fee will be charged;
  • Notice of 7 to 14 days: Full deposit retained or in the case that deposit not received 20% of total event cost + $100 administration fee will be charged;
  • Notice of 7 days or less: Flavours Catering + Events reserves the right to full payment of total event cost.

These cancellation charges compensate for loss of assumed as well other potential income on specified date, and also other costs incurred such as food, labour and administration. Where possible we try our best to minimise these costs for you.

Should Flavours Catering + Events be unable to provide any service due to extenuating and unforeseen circumstances, clients may not make any claim other than a full refund of deposit.

Q 11.When do I pay for my event?

A 20% deposit is required upon securing your date and confirming the booking. Payment of the balance is due 1 week prior to your event.

Q 12.What suburbs do you cater in?

We cater all of Sydney. We have even catered in the ACT and Newcastle. Staff travel time may apply.

Q 13.Do you provide all of the equipment needed for my function?

We sure do, and if we don’t have something you need we will find it and provide a quote for you. To see our list of hire click here.

Q 14.What payment methods do you accept?

We accept credit card, cheque, cash and direct deposit.

Q 15.I would like to order something that is not on your menu, can you do this for me?

Most definitely! Simply ask for our events team to put together a menu that suits your needs.

Q 16.Can I change the menu before my event?

Absolutely! You may change your menu or guest numbers up to 5 business days prior to the event.

Q 17.Do you provide decorations for my event?

We sure can! Simply ask our events team to include this in your quotation.

Q 18.Can you cater on a boat?

Yes, we regularly cater on chartered boats and luxury yachts. Our chefs are experienced with working in galleys / smaller kitchens; alternatively, we can design a menu to be dropped off to the wharf.

Q 19.The venue I’d like to use does not have a kitchen. Will this be a problem?

No problems at all. We have all of our own equipment which we can bring along with us; eg, convection ovens, deep fryers, barbeques, etc.

Q 20.I would like to supply some extra food in addition to your catering. Can your wait staff serve my food as well?

Of course, simply let our events team know at time of quotation so that we can ensure you’re provided with a sufficient number of wait staff.

Q 21.Do you provide disposable napkins, plates, cups and cutlery with catering orders?

We provide complimentary disposable napkins on request, please mention this when you are placing your order. All other disposable items can be arranged for an additional fee at the time of ordering.

Q 22.Are you able to provide staff and equipment hire?

We offer a range of staffing solutions including chefs, wait staff, event managers, beverage attendants, baristas and cocktail bartenders. All staff are professionally trained with the relevant qualifications (eg, RSA certified) and are impeccably groomed and dressed in full uniform attire.

Q 23.How many wait staff will I need?

Our events team can advise exactly how many wait staff you will need. The general rule of thumb is 1:18 for sit down events and 1:30 for cocktail events. This may vary dependent on beverage service required, location, menu etc.

Q 24.What happens if we need the wait staff to stay later than we had originally arranged?

They will be happy to stay and we can invoice you for their time the following working day. If you think you may run overtime simply advise your event manager prior so that we can let the staff know it may occur.

Q 25.I would like to provide my own wait staff. Is that okay?

Of course, feel free to ask friends, family, colleagues or others to assist you with the service of food &/or beverages. Please chat to our events team who will be happy to recommend how many wait staff you will need.

Q 26.I don’t want to have a chef onsite. Can you deliver the food ready to serve?

Absolutely! We have numerous menus designed specifically for this purpose. We use the latest in transport technology to ensure the temperature and quality of your catering is maintained during transit. Upon request, we can also deliver your catering in insulated ice boxes if refrigeration is not available at your chosen venue.

Q 27.I would like to heat and serve the food myself, is that possible?

Of course, just let our events team know at time of quotation. To make it as easy as possible for you, we can supply the food on domestic oven trays as well as provide heating instructions and platters to serve (available on request).

Q 28.Where can I find your full terms of trade which you refer to in your Terms & Conditions?

You may download our full terms of trade here.

Q 29.Can we provide our own beverages?

You sure can, please ask your Event Manager to assist with required quantities. We can assist you by providing all bar set up, bar equipment, glassware, ice and tubs at an additional fee.

Q 30.Do you supply alcohol?

We work in partnership with a reputable beverage catering company who we will liaise with on your behalf to ensure you are provided with a competitive price and quality service.

Q 31.What does ‘Onsite chef required’ mean on the menu and when does this apply?

This means the particular menu item in question requires a Chef to assemble, cook and serve the item onsite, it cannot be dropped off ready made. This applies to any menu item that requires more attention and simply needs a Chef to prepare it. You will see this throughout the menu on items in the finger food menu along with the sit down menus etc. If you require more clarification please speak with one of our experience Catering Staff.

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