Category Archives: FAQ

What does ‘Onsite chef required’ mean on the menu and when does this apply?

This means the particular menu item in question requires a Chef to assemble, cook and serve the item onsite, it cannot be dropped off ready made. This applies to any menu item that requires more attention and simply needs a Chef to prepare it. You will see this throughout the menu on items in the finger food menu along with the sit down menus etc. If you require more clarification please speak with one of our experience Catering Staff.

DELIVERY & INVOICING

Delivery can be made seven days a week, 24 hours a day to all metro and greater Sydney areas.
Delivery fees and surcharges apply.

To ensure your order arrives to you at optimum quality, all hot food is transported in our custom made hot boxes fresh out of the oven!

Invoices are sent via email with your booking confirmation. Payment methods available include credit card, cheque, cash and direct deposit.

Platters are picked up within 3 days of delivery.

ORDER PROCESSING

Upon receipt of your order, it will be processed by one of our customer service consultants, after which you will then receive an order confirmation and invoice via email.

To modify your order, whether it is to accommodate more or less guests, or to change food items ordered; please give us as much notice as possible.

Changes made to your order after 3pm on the business day prior to delivery of your order may not be able to be accommodated.

PLACING YOUR ORDER

ONLINE: Ordering online is the quickest and easiest way to place your order.
Click here to begin ordering now!

Please note all orders over $200 placed online are eligible to redeem a Free Lunch Pack.

Other methods of ordering:

EMAIL: Send your order to 
orders@flavourscatering.com.au

PHONE: Call 1300 368 605 
Monday to Friday 8.30AM - 5.00PM

FAX: Send your order to 1300 368 602

To guarantee delivery of your order, please ensure it is placed at least one working day prior to your event, no later than 3PM.

What type of sandwich fillings do you offer?

We use a rotational menu so that you never grow tired of the same sandwich fillings. 6 fillings per day are offered with at least 20% of these being vegetarian. If you require are larger percentage of vegetarian fillings and/or would like your vegetarian sandwiches plattered separately, simply let us know when placing your order and we will happily arrange. We endeavor to provide a range of fillings that appeal to various tastes, and we ensure that each day's offerings include a combination of both traditional-style fillings as well as some gourmet fillings. See below for a sample of fillings offered on a rotational basis:

  • Roast beef, lettuce, tomato, cheese and caramelized onions
  • Ham, lettuce, tomato, carrot, cheese and seeded mustard mayonnaise
  • Char-grilled vegetables, pumpkin hummus and baby rocket (v)
  • Egg and lettuce (v)
  • Lemon and tarragon poached chicken with mesclun lettuce
  • Lettuce, tomato, cucumber, carrot, alfalfa and avocado (v)

Are you able to provide staff and equipment hire?

We offer a range of staffing solutions including chefs, wait staff, event managers, beverage attendants, baristas and cocktail bartenders. All staff are professionally trained with the relevant qualifications (eg, RSA certified) and are impeccably groomed and dressed in full uniform attire.

Click here to view our range of equipment hire and pricing. Equipment hire should be arranged with as much advance notice as possible to guarantee availability.

When will you collect the platters my order was delivered on?

One of our drivers will come by within 3 working days of delivery to collect the platters. Please leave them in a safe location until we have to opportunity to collect them. We will make 2 attempts to collect the platters; please note that if we are unable to recover them on the second attempt, then they will be invoiced at replacement cost.

Additional platter/equipment collection fees may apply

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