Category Archives: FAQ-Dropoff

Do you cater for vegetarian, vegan, gluten-free &/or dairy-free?

Yes, we cater for all dietary requirements. We are more than happy to accommodate any special dietary needs your guests may have. For your convenience, we have indicated which menu items cater to or can be altered for special dietary requirements using the following key: (v) = vegetarian, (gf) = gluten free, (df) = dairy free. Intolerances and allergies will be accommodated for as best possible, however please be aware that other orders that may contain egg, shellfish, nuts, etc, are prepared using the same equipment. Please be advised that whilst all care will be taken, no responsibility will be assumed.

How do I know Flavours Catering + Events are qualified to handle my catering requirements?

We are a Gold Licenced caterer, meaning the Restaurant and Catering Industry Association has approved us as an accredited caterer within the industry. Click Here to find out more about the Gold Licence program.

We enforce a strict quality control policy at Flavours which ensures the catering you’re delivered is not only exactly what you ordered, but is also of a very high quality. This involves a three-point “kitchen-to-dispatch-to-customer” order check, as well as temperature checks which align with the NSW Food Safety Laws.

We are so confident we have what it takes to exceed your expectations, that we back ourselves with our 5 Star Guarantee. Click here to read more.

Where is the food I have ordered prepared?

We have a large commercial kitchen located only 10 minutes drive from the Sydney CBD. Our kitchen is purpose-built and Gold Licence approved for preparing our full catering menu range; including sandwiches, salads, finger food, feasting platters etc. Our talented team of chefs all have the relevant qualifications and experience necessary to prepare fresh, delicious food daily.

What are your business hours?

Our customer service hotline (1300 368 605) is available from 8:30am to 5:00pm Monday to Friday. Deliveries can be made from 8:00am to 5:00pm Monday to Friday; any orders requiring delivery outside of these hours will incur additional charges. Weekend catering is also available, please phone 1300 368 605 to discuss your requirements and our availability.

How do I know if you have received my catering order and if it will be delivered on time?

Whenever an order is placed, we will email you a booking confirmation which contains your order number (IN#####). If you have not received a booking confirmation it means we have not yet processed your order, and is likely to not be delivered. If you are unsure as to whether or not we have received your order, please call us immediately to verify. We understand that a major concern for people ordering catering is the delivery time. At Flavours Catering + Events, we allow a 60 minute delivery window on all cold food orders and a 15 minute delivery window on all hot food orders to ensure your corporate catering will never be delivered late. Upon delivery, refrigeration of food during this time is not required as we carefully seal wrap the food and spoilage will not occur during this short window.