Category Archives: FAQ-Dropoff

How can I cancel my order and how much notice do I need to give?

To cancel your order please phone our customer service staff on 1300 368 605. In the event that a confirmed order is cancelled, the following cancellation charges will apply –

  • Notice of two or more working days prior: No charges will apply.
  • Notice of one working day before 3PM: A fee may be charged to compensate for any food or labour costs already incurred.
  • Notice of one working day after 3PM or same day: Flavours Catering + Events reserves the right to full payment of total order cost.

Where possible, Flavours Catering + Events will use discretion to minimize cancellation charges and will evaluate on a case-to-case basis according to food and labour costs already incurred. To view our full Terms and Conditions of Trade click here.

How do I pay for my catering?

Paying for your order is as easy as providing credit card details when you place your order; once we have confirmed the order with you, we will process the payment. When payment details are provided prior to delivery there are no surcharges that apply, however post-delivery payments will incur a 2.5% surcharge.

If you don’t have a company credit card, don’t worry, we also accept cash, cheque and direct deposit. Simply ask your customer service representative about these methods of payment when you place your order.

How can I change my order?

To amend your order please reply to the booking confirmation email or phone our customer service staff on 1300 368 605. Please quote your order number (IN#####) on all correspondence or have ready to reference over the phone. Orders that are changed at the last minute will be accommodated to the best of our ability; however we strongly recommend that you request these changes before 3pm on the business day prior where possible to help us best accommodate your needs.

Can you cater at the last-minute?

It’s a fast paced world and we’re here to help you keep up! We understand that you may not always be given ample notice of imminent events that require catering. Where possible, we will be more than happy to oblige last minute orders. We can create extraordinary events, even at the eleventh hour! Simply give our friendly team a call to discuss your requirements and we’ll do our very best to accommodate your order. Please be aware that some special menu items require at least 24-48 hours notice.

Do I need to provide you with advance notice when placing an order for corporate drop off catering?

To ensure that we can guarantee your order for corporate catering we need it placed by 3pm on the business day prior to delivery. We do accept orders after this time and strive to help out with last-minute order as best we can; however without advance notice we may not have the stock we need to provide you with your chosen menu items; in which case we would endevour to provide you with alternative menu items where possible.

How do I place my catering order?

We have 4 easy ways you can order your office catering:

  • To place your order online, simply Click Here to get the process started.
  • Send us your order by email to orders@flavourscatering.com.au and we will respond with a booking confirmation within a couple of hours.
  • Fax your order to 1300 368 602.
  • Call our friendly customer service team on 1300 368 605 to place your order over the phone.

Remember all orders over $200 placed on our online shopping cart are eligible to receive a free lunch pack!

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