Yes, the person accepting your order will be required to sign for the delivery. Before signing the delivery docket please check that all items have been delivered and that the quantity of platters noted on the delivery docket are correct.
All claims against invoices must be made within 7 days of the delivery. Any claims outside of this time frame may not be pursued. Please refer your comments to our customer service staff on 1300 368 605 who will liaise with your delivery driver, our dispatch team, QA officer, chefs &/or booking contact as well as reference any supporting documentation such as email correspondence and signed delivery docket. We endeavor to resolve all invoice disputes as a matter of urgency.
We will email you an invoice for your catering together with your booking confirmation.
We provide complimentary disposable napkins on request, please mention this when you are placing your order. All other disposable items can be arranged for an additional fee at the time of ordering.
We use a range of equipment to ensure your delivery arrives at the correct temperature. We have insulated bags and boxes to ensure food remains warm or cold; we also utilise large battery operated hot boxes for items that require special attention.
All of our food is delivered ready for consumption, unless otherwise stated. When your driver arrives, ‘simply unwrap and serve’, no plattering is necessary on your behalf, our chefs will arrange the food on platters before it leaves our kitchen.
All prices quoted are exclusive of G.S.T. unless otherwise specified.
Click here to view our delivery fees.
Yes, we cater for all dietary requirements. We are more than happy to accommodate any special dietary needs your guests may have. For your convenience, we have indicated which menu items cater to or can be altered for special dietary requirements using the following key: (v) = vegetarian, (gf) = gluten free, (df) = dairy free. Intolerances and allergies will be accommodated for as best possible, however please be aware that other orders that may contain egg, shellfish, nuts, etc, are prepared using the same equipment. Please be advised that whilst all care will be taken, no responsibility will be assumed.
We are a Gold Licenced caterer, meaning the Restaurant and Catering Industry Association has approved us as an accredited caterer within the industry. Click Here to find out more about the Gold Licence program.
We enforce a strict quality control policy at Flavours which ensures the catering you’re delivered is not only exactly what you ordered, but is also of a very high quality. This involves a three-point “kitchen-to-dispatch-to-customer” order check, as well as temperature checks which align with the NSW Food Safety Laws.
We are so confident we have what it takes to exceed your expectations, that we back ourselves with our 5 Star Guarantee. Click here to read more.