Category Archives: FAQ

What should I do if I have a dispute against an invoice?

All claims against invoices must be made within 7 days of the delivery. Any claims outside of this time frame may not be pursued. Please refer your comments to our customer service staff on 1300 368 605 who will liaise with your delivery driver, our dispatch team, QA officer, chefs &/or booking contact as well as reference any supporting documentation such as email correspondence and signed delivery docket. We endeavor to resolve all invoice disputes as a matter of urgency.

Do you cater for vegetarian, vegan, gluten-free &/or dairy-free?

Yes, we cater for all dietary requirements. We are more than happy to accommodate any special dietary needs your guests may have. For your convenience, we have indicated which menu items cater to or can be altered for special dietary requirements using the following key: (v) = vegetarian, (gf) = gluten free, (df) = dairy free. Intolerances and allergies will be accommodated for as best possible, however please be aware that other orders that may contain egg, shellfish, nuts, etc, are prepared using the same equipment. Please be advised that whilst all care will be taken, no responsibility will be assumed.

How do I know Flavours Catering + Events are qualified to handle my catering requirements?

We are a Gold Licenced caterer, meaning the Restaurant and Catering Industry Association has approved us as an accredited caterer within the industry. Click Here to find out more about the Gold Licence program.

We enforce a strict quality control policy at Flavours which ensures the catering you’re delivered is not only exactly what you ordered, but is also of a very high quality. This involves a three-point “kitchen-to-dispatch-to-customer” order check, as well as temperature checks which align with the NSW Food Safety Laws.

We are so confident we have what it takes to exceed your expectations, that we back ourselves with our 5 Star Guarantee. Click here to read more.