Whenever an order is placed, we will email you a booking confirmation which contains your order number (IN#####). If you have not received a booking confirmation it means we have not yet processed your order, and is likely to not be delivered. If you are unsure as to whether or not we have received your order, please call us immediately to verify. We understand that a major concern for people ordering catering is the delivery time. At Flavours Catering + Events, we allow a 60 minute delivery window on all cold food orders and a 15 minute delivery window on all hot food orders to ensure your corporate catering will never be delivered late. Upon delivery, refrigeration of food during this time is not required as we carefully seal wrap the food and spoilage will not occur during this short window.