FAQ’s – DELIVERED CATERING
Q 1. How do I place my catering order?
We have 3 easy ways you can place your order:
- Online. Simply Click Here to start your order via our online shopping cart
- Email. Send your order requirements to firstname.lastname@example.org and our team will respond to you within 3 hours
- Phone. Call our friendly team on 1300 368 605 to place your order over the phone
Remember all orders over $200 placed via our online shopping cart are eligible to receive a free lunch pack!
Q 2. How much notice do I need to provide for my order?
We can usually accept orders up until 3pm on the business day prior to delivery, however we are currently experiencing a high demand and with industry wide labour shortages we are reaching capacity earlier than this on some days so I would suggesting placing orders as early as possible to avoid disappointment.
We can occasionally accept orders after these cut off times and will always endeavor to accommodate last minute orders where possible. To place an order outside of these cut off times, please phone our team on 1300 368 605 to discuss your specific requirements. Late orders will be accommodated wherever possible but may be subject to reduced menu options
Q 3. Can you provide last-minute catering?
It’s a fast paced world and we’re here to help you keep up! We appreciate that sometimes last minute catering requirements happen and where possible, we are always happy to assist. For any last minute catering delivery requirements, please phone our team on 1300 368 605 to discuss your specific needs. Late orders will be accommodated wherever possible but may be subject to reduced menu options.
Q 4. How can I change my order?
To make changes to your order, either
- Phone our team on 1300 368 605 and quote your order number (IN#####)
- Email our team by responding to your order confirmation email (your order number will be in the subject line)
Change requests to confirmed orders will be accommodated to the best of our ability. Change requests made after 3pm the business day prior to weekday delivery, will be accommodated where possible but cannot be guaranteed. Change requests made after 3pm the Thursday day prior to weekend delivery, will be accommodated where possible but cannot be guaranteed.
Q 5. How do I pay for my catering order?
Paying for your order is available via a number of easy methods
- Credit card. Either via the shopping cart, by calling our team with your credit card details or completing and returning the payment slip at the bottom section of your invoice
- PayPal. Via the shopping cart.
- Direct Deposit. Please refer to our banking details at the bottom section of your invoice
Please note that all credit cards incur a 2% surcharge. We accept all major credit cards including American Express
Q 6. Can I set up a corporate account?
We do offer corporate accounts to certain clients. Please contact our team to request a credit application
Q 7. How can I cancel my order and how much notice do I need to give?
To cancel your order please phone our team on 1300 368 605 to discuss your options. Please ensure you are familiar with the terms and conditions provided with your order confirmation.
In the event that a confirmed order is cancelled, the following cancellation charges will apply;
- Notice of 31 days or more: full deposit refund
- Notice of 21 to 30 days : 50% deposit retained
- Notice of 11 to 20 days: Full deposit retained
- Notice of 10 days or less: Flavours Catering + Events reserves the right to full payment of total order cost
Where possible, Flavours Catering + Events will use discretion to minimize cancellation charges and will evaluate on a case-to-case basis according to food and labour costs already incurred.
Where possible, a credit may be offered
Q 8. How do I know if you have received my catering order and if it will be delivered on time?
When an order is entered and confirmed in our system, we will email you a booking confirmation. This confirmation will contain your order number (IN#####), delivery address and instructions with
the time of delivery
If you have not received a booking confirmation email it means we have not yet processed your order. Please allow up to 3 business hours for your order to be confirmed once it has been placed.
If you are unsure if we have received your order or not, please call our team on 1300 368 605 to discuss.
We always endeavor to deliver your order at the specific time you have requested, however please note relevant delivery windows as advised in your order confirmation email;
Drop off catering orders with warm food may arrive up to 15 minutes prior to your requested delivery time
Drop off catering orders that do not contain warm food, may arrive up to 60 minutes prior to your requested time.
Q 9. What are your business hours?
Our office hours are 8.30am to 5.30pm Monday to Friday. You can call our team on 1300 368 605 during office hours, or email us any time.
Our standard delivery hours are 8:00am to 5:30pm Monday to Friday and while we do offer weekend and out of hours deliveries, these are subject to surcharges and minimum spend requirements.
Q 10. Where is the food I have ordered prepared?
Our large purpose built commercial kitchen is located only 10 minutes drive from the Sydney CBD. We are Gold Licensed and do all our preparation on site for our full catering menu range; including sandwiches, salads, finger food, feasting platters etc. Our talented and experienced team of Chefs, Kitchen Hands and Catering Assistants all hold relevant qualifications and certifications necessary to prepare our fresh and delicious food each day.
Q 11. Who can offer me advice on portion size, menu choices and pricing?
We have an experienced, friendly team available to assist you! Contact us by phone 1300 368 605. Once we know the details of your catering requirement, we can provide the best advise on portion size, menu options and delivery options. You can view our menu options with online images which may also assist you in choosing your menu, click here to browse these images now.
Q 12. What is a ’round’?
A ‘round’ is a serving. For example 1 whole sandwich or roll or wrap. 1 round equals 1 whole item and this item is (in some cases) then cut into 2, 3 or 4 pieces.
For example: Our triangle point sandwich; 1 round = 1 sandwich which can then be cut into 4 triangles… hence 1 round = 4 pieces (triangles).
In the case of our Mixed Harvest Collection for example, 1 round equals 1 serve which is 3 sandwich pieces per person.
Q 13. Who will deliver my catering?
We have a highly skilled, experienced and friendly team of delivery personnel who take great pride in providing a reliable delivery service. When you place your order, we always appreciate detailed delivery information regarding access, parking or loading docks as this assists our delivery team to have no unforeseen delays in reaching you on time
Q 14. How do I know Flavours Catering + Events are qualified to handle my catering requirements?
We are a Gold Licenced caterer, meaning the Restaurant and Catering Industry Association has approved us as an accredited caterer within the industry. Click Here to find out more about the Gold Licence program.
We enforce a strict quality control policy at Flavours which ensures the catering you’re delivered is not only exactly what you ordered, but is also of a very high quality. This involves a three-point “kitchen-to-dispatch-to-customer” order check, as well as temperature checks which align with the NSW Food Safety Laws.
We are so confident we have what it takes to exceed your expectations, that we back ourselves with our 5 Star Guarantee. Click here to read more.
Q 15. Do you cater for vegetarian, vegan, gluten-free &/or dairy-free?
Yes, we cater for all dietary requirements. We are more than happy to accommodate any special dietary needs your guests may have. For your convenience, we have indicated which menu items cater to or can be altered for special dietary requirements using the following key: (v) = vegetarian, (gf) = gluten free, (df) = dairy free. Intolerances and allergies will be accommodated for as best possible, however please be aware that other orders that may contain egg, shellfish, nuts, etc, are prepared using the same equipment. Please be advised that whilst all care will be taken, no responsibility will be assumed.
Q 16. Is there a delivery fee?
Q 17. Are your prices inclusive of GST?
All prices quoted are exclusive of GST ( 10% Goods and Services Tax) unless otherwise specified.
Q 18. How will my order arrive / do I need to platter the food when it is delivered?
All of our food is delivered ready for consumption, unless otherwise stated. When your delivery arrives, simply unwrap and serve. No plattering is required on your behalf, our Chefs will arrange the food to be beautifully presented before it leaves our kitchen. All catering is provided in well presented disposable catering boxes unless specified otherwise.
Don’t want to receive disposable boxes? We can provide your catering on re-usable platters: please make this request at the time of placing your order – do note that an equipment pick up fee will be applicable for re-usable platters.
Q 19. How do you ensure heated food items arrive warm on delivery?
We use a range of equipment to ensure your delivery arrives at the correct temperature for eating. We use insulated bags and boxes to ensure food remains warm or cold (as required). We also utilise large hot boxes for items that require special attention.
Q 20. Do you provide disposable napkins, plates, cups and cutlery with catering orders?
We provide complimentary disposable napkins on request, please ensure you request these if needed, when you are placing your order. All other disposable items including plates, cups, cutlery can be arranged for an additional cost at the time of ordering.
Q 21. When do I receive an invoice for my catering?
Along with your emailed order confirmation, an invoice will be included for your reference
Q 22. What should I do if I have a dispute against an invoice?
Any claims against invoices must be made within 7 days of the delivery. Any claims outside of this time frame may not be pursued. Please refer your request to our team on 1300 368 605 who will take your feedback and consult with the relevant internal departments with an endeavor to resolve any disputes promptly.
Q 23. Am I required to sign for my catering delivery?
Yes, the person accepting your order will be required to sign for the delivery. Before signing the delivery docket please check that all items have been delivered as ordered and that the quantity of items noted on the delivery docket are correct.
Q 24. When will you collect the platters my order was delivered on?
If your catering was delivered on re-usable platters, we will schedule a collection day and time with you.
We endeavor to always collect platters within 3 working days of delivery. Please ensure they are without food scraps and kept in a safe and accessible location for us to collect. If we are unable to collect the platters on the first attempt and arrange a suitable second attempt and a second collection attempt fails, a replacement cost will be invoiced. Additional collection fees may also be applicable.
Q 25. Will I be charged for lost or damaged equipment?
Lost or damaged equipment is charged at replacement cost; and it is the clients responsibility to ensure the equipment is stored safe until we are able to arrange collection.
Q 26. Are you able to provide staff and equipment hire?
We certainly can! We offer a range of staffing solutions including Chefs, food and beverage waiters, Event Managers, bar attendants, baristas and cocktail bar attendants. All staff are experienced and professionally trained with the relevant qualifications (eg, RSA certified). All our staff are impeccably groomed, professional and dressed in full uniform.
Click here to view our range of equipment hire options. Equipment hire should be arranged with as much advance notice as possible to guarantee availability.
Q 27. What type of sandwich fillings do you offer?
We use a rotational menu so you never grow tired of the same sandwich fillings. 6 fillings per day are offered with a standard inclusion of 20% of your sandwich order vegetarian. If you require a larger (or smaller) percentage of vegetarian fillings, simply let us know when placing your order and we will happily accommodate your request. We endeavor to provide a range of fillings that appeal to various tastes. We ensure that each day’s offerings include a combination of both traditional-style fillings as well as gourmet fillings utilising a range of proteins including ham, chicken, egg, tuna, roast beef as well as falafel and roasted vegetables.
Be QuickWe book up in advance
For a guaranteed 5-Star Catering Experience