FAQ – EVENTS
Q 1. How far in advance do I need to book?
Depending on the size and requirements of your event, this will generally dictate the notice period that is optimal for us to successfully plan your event, however we do highly recommend that events are booked with us no later than 14 days out. If less notice is given, we will always do our very best to accommodate your requirements. There are many high demand dates that book out early therefore it is suggested you confirm your booking as soon as you are able in particular long weekends, new years eve, end of financial year and Christmas time.
Q 2. Can you cater at the last minute?
It’s a fast paced world and we’re here to help you keep up! We appreciate that sometimes last minute event requirements happen and where possible, we are always happy to assist. We have been known to put together spectacular events within very short time frames! Simply give our friendly team a call to discuss your specific requirements and we’ll do our very best to accommodate your event needs. Late event orders will be accommodated wherever possible but may be subject to reduced menu options and staffing is offered based on availability.
Q 3. How can I get a quote?
It is best to call us to discuss your event requirements, so we can gain a clear understanding of your specific needs. It also allows us to talk through your event location, occasion, event schedule, budget, style and other factors that can heavily influence the best catering solution for your event. You can also email or send through a quote request.
Q 4. How long is my quote valid for?
Quotes are valid for one month from the issue date of quotation, unless otherwise stated. Alterations to quoted inclusions may require quote to be reviewed and revised. A quote issued does not hold any goods or service booking and therefore all inclusions are subject to availability at the time of confirmation request.
In order to secure your event booking, a 20% deposit is required within 7 days of the confirmation email being issued. Please note that your booking is not confirmed and remains on tentative hold until deposit payment has been received. Where a quote issued by Flavours Catering + Events includes products and/or services of an external supplier, that element of your quote is subject to that suppliers terms and conditions.
Q 5. What is the minimum number of people you cater for?
There is no minimum! We can create spectacular events for 2 to 2,000 guests. We do however have relevant minimum spend amounts applicable for certain days and times. We welcome you to call our team to discuss your specific requirements and in turn we can provide you with a customised quote.
Q 6. How do I know there will be enough food?
If you request a quotation or take our advice we guarantee that we will recommend the right amount of food. Knowing the time of day you are serving your food (eg meal period) as well as the demographic of your guests, helps our experienced team to guide you toward the right quantity of food required.
For example a light morning tea served to a group of female guests would be very different to a bbq lunch being served to a group of gents working on a construction site.
Q 7. What time will the Chef and event staff arrive?
Depending on the style of menu being served at your event, our onsite team will usually arrive 1 to 1.5 hours before food service begins.
Q 8. Why should I choose Flavours Catering + Events?
We have a team of highly experienced, talented Event Managers, Chefs and Operational staff who are some of the best in the business.We are the only Sydney based caterer to offer a 5 Star Money-Back Guarantee for your event, providing assurance for delivery times, quality, service, quantity and client satisfaction. Our experienced team are dedicated to designing the perfect catering options to your specific event needs, while ensuring we wow you with food and service that will dazzle and delight everyone.
Q 9. Do you cater for special dietary requirements?
Yes we certainly do! We are experienced and capable in catering for a wide range of dietary requirements (certain religious requirements excluded). Our goal is to deliver and enjoyable and tasty experience for all guests and with the right information, we can ensure this occurs.
For your convenience, all menu items listed on our website are denoted with specific keys to indicate dietary suitability for a range of requirements including vegetarian, vegan, gluten free, dairy free, nut free, low FODMAP, halal and more.
While Flavours Catering + Events takes every effort to ensure food items are free of relevant ingredients and/or allergents, our kitchen does produce other food items and use ingredients that contain such and therefore are unable to guarantee the exclusion of trace elements. Whilst all care will be taken, no responsibility will be assumed.
Please note that some special dietary menus may incur additional charges.
Q 10. What happens if I need to cancel my event and how much notice do I need to give?
With a reasonable amount of notice provided, we are able to postpone your event catering booking, making sure you retain the credit.
In the event that a confirmed booking is cancelled, the following cancellation charges may apply (please also refer to the Event Booking Terms & Conditions provided with your event confirmation)
- Notice of 31 days or more: Full deposit refunded
- Notice of 21 to 30 days: 50% deposit retained
- Notice of 11 to 20 days: Full deposit retained
- Notice of 10 days or less: Flavours Catering + Events reserves the right to full payment of total event cost.
These cancellation charges compensate for loss of assumed as well other potential income on specified date, and also other costs incurred such as food, labour and administration. Where possible and reasonable every effort will be made to minimize your cancellation costs. Any amendments to standard cancellation terms and conditions are made at the discretion of senior management of Flavours Catering + Events
Should Flavours Catering + Events be unable to provide any service due to extenuating and unforeseen circumstances, clients may not make any claim other than a full refund of deposit.
Q 11. When do I pay for my event?
A 20% deposit is required upon confirmation to securing your date and confirming the booking. Payment of the balance is due no less than 10 days prior to your event.
Q 12. What suburbs do you provide event catering in?
We cater across all of Greater Sydney. We have even catered in the ACT, South Coast of NSW and Newcastle. Staff travel time may apply for locations outside of Greater Sydney but do contact us to discuss your specific needs.
Q 13. Are you able to provide staff and equipment hire?
We offer a range of staffing solutions including Chefs, food and beverage wait staff, Event Managers, baristas and cocktail bartenders. All staff are experienced and professionally trained with the relevant qualifications (eg, RSA certified), are impeccably groomed and dressed in full uniform.
Q 14. Do you provide napkins, plates, cups and cutlery with events?
We do provide tableware where it is required including crockery, cutlery, linen. These elements can be outlined in an event quote for you.
If you require disposable plates, cutlery and napkins, these are available also and can be quoted as required
Q 15. Do you provide all of the equipment needed for my function?
We sure do, and if we don’t have something you need we will find it and provide a quote for you. To see our list of equipment hire options click here.
Q 16. What payment methods do you accept?
We accept all major credit cards including American Express and direct bank deposit. Please note that all credit card payments incur a 2% surcharge
Q 17. I would like to order something that is not on your menu, can you do this for me?
Most definitely! Simply discuss your specific requirements with one of our Event Managers and together with our Executive Chef, we can create a menu that suits your needs.
Q 18. Can I change the menu before my event?
With enough notice, yes you can! You may change your menu or guest numbers up to 5 business days prior to the event but do always give us as much notice as possible to ensure we have everything we need to accommodate your changes.
Q 19. Do you provide decorations for my event?
We sure can provide a wide range of styling options! Speak to our Event Managers and we can provide you with options and a quotation.
Q 20. Can you cater on a boat?
Yes, we regularly cater on chartered boats and luxury yachts. Our Chefs are experienced with working in galleys / smaller kitchens; alternatively, we can create a menu to be dropped off to the wharf should you not require on board service from Flavours.
Q 21. The venue I’d like to use does not have a kitchen. Will this be a problem?
No problem at all. We have been known to set up kitchens in all sorts of places. We have all of our own mobile equipment which we can bring. This includes ovens, fryers, bbqs, pop up marquees, tables etc
Q 22. I would like to supply some extra food in addition to your catering. Can your wait staff serve my food as well?
Of course! Be sure to discuss this with your Event Manager at time of quotation so we can ensure this is included into your event quote. We will ensure to make allowances for any additional staffing or equipment that may be needed
Q 23. How many wait staff will I need?
Our Event Managers can advise exactly how many wait staff you will need to ensure efficient service is provided throughout your event. We take into account the number of guests, the style of food and beverage being served, the duration of the event, the venue layout and demographic of your guests. As a general rule, we work to a ratio of 1:20 for sit down events and 1:30 for cocktail events. This of course may vary depending on your specific event details
Q 24. What happens if we need the wait staff to stay later than we had originally arranged?
They will be happy to stay on (pending their availability) and we will invoice you for the additional time the following working day. If you think you may run overtime, discuss with your Event Manager prior to the event or discuss with your on site Event Supervisor so we can be best prepared.
Q 25. I would like to provide my own wait staff. Is that okay?
Of course if you would prefer to have friends, family or colleagues serve the food and beverage we have provided, that’s ok however we do suggest that you consider their enjoyment of the event too and let us take care of the service. If you’ll be staffing your own event, do chat with our Event Managers who will be happy to recommend how many wait staff you will need.
Q 26. I don’t want to have a Chef onsite. Can you deliver the food ready to serve?
Absolutely! We have a wide range of menu options designed to be delivered to you ready to eat. We use the latest in transport technology to ensure the temperature and quality of your catering is maintained during transit. Upon request, we can also deliver your catering in insulated ice boxes if refrigeration is not available at your chosen venue. Just discuss your specific needs with our team and we can advise the best suited options available
Q 27. I would like to heat and serve the food myself, is that possible?
Of course, just let our team know at time of quotation so they can ensure to provide you with the best suited menu. We can supply your food in foil trays or on domestic oven trays ready to put straight into your own oven. We also provide simple heating instructions and can provide service platters if required. Just discuss your specific needs with our team and we can advise the best suited options available.
Q 28. Where can I find your full terms of trade which you refer to in your Terms & Conditions?
You may download our full terms of trade here.
Q 29. Can we provide our own beverages?
You sure can, please ask your Event Manager to assist with required quantities. We can assist you by providing all bar set up, bar equipment, glassware, ice and tubs at an additional fee.
Q 30. Do you supply alcohol?
We certainly do! We are fully licensed and can provide either drop off alcohol or we can provide all beverages with service equipment and service staff. Discuss your specific needs with our team and they can advise the options available
Q 31. What does ‘Onsite chef required’ mean on the menu and when does this apply?
This means the particular menu item requires a Chef to assemble, cook and serve the menu onsite at your event; it is not a menu item that can be dropped off ready made.
This applies to some of our canape items and all sit down plated menus. If you’re unsure, speak with one of our Event Managers who can discuss options with you
Q32. If I need to cancel my event due to COVID releated restrictions, what are my options?
We certainly appreciate the uncertainty that the covid-19 pandemic continues to cause, in relation to events being able to proceed or not. We continually stay up to date with the latest restrictions and updates in relation to gathering allowances.
In the cases of event cancellations, we offer flexibility, within reason, on the standard cancellation terms and conditions in the the case that the event cancellation was directly related to the Governments health advise due to the covid-19 pandemic. At the time of cancellation request we would assess time frame and impact for example, food already prepared, stock already purchased, equipment already hired etc. A small and reasonable cancellation fee may be applicable to cover any unrecoverable costs with all remaining monies paid offered as a credit.
In the cases of event postponements, we offer flexibility in terms of moving your event to a new date, pending availability. We encourage a discussion with your Event Manager who can advise options availableThis is a situation Flavours Catering + Events has been dealing with since early 2020 and will continue to provide understanding and compassion with reasonable outcomes for all clients whose events have been affected
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