Privacy Policy

1. About this policy

This policy explains how Flavours Catering + Events handles personal information about our customers, event guests, website visitors and newsletter subscribers. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

In this policy, “Flavours”, “we” and “us” means SULLIVAN GROUP ENTERPRISES PTY LTD (ABN 16 072 965 032), trading as Flavours Catering + Events, of 1/23 Hotham Parade, Artarmon NSW 2064. “You” means anyone whose personal information we handle.

2. What personal information we collect

The information we collect depends on how you deal with us. It may include:

• your name, job title and the organisation you work for;
• contact details such as your phone number, email address, and delivery or event address;
• order and event details, including dates, guest numbers, venue, menu choices and delivery instructions;
• account details if you register on our website, such as your username and order history;
• payment and billing information (card payments are processed by our payment providers, and we do not store full card numbers);
• credit and trade reference information if you apply for a credit account (see section 9);
• proof-of-age details when you order alcohol (see section 10);
• dietary, allergy and similar requirements (see section 3);
• records of your enquiries, emails, calls and feedback; and
• information about how you use our website (see section 6).

3. Dietary, allergy and other sensitive information

To cater safely, we may ask about allergies, intolerances or medical dietary requirements. This can be health information, which the Privacy Act treats as sensitive information.
We only collect this information with your consent, and only to prepare, label and serve food safely. We share it only with the staff and contractors preparing or serving your order. We do not use it for marketing.

Sometimes we collect guest names alongside their dietary requirements so we can label individual meals. We use these names only to prepare, label and serve the right meal to the right person. If you prefer, you can give us requirements without names (for example, “two guests with a severe nut allergy”), though we may then be unable to label meals individually.

4. How we collect personal information

We collect most personal information directly from you, for example when you:

• request a quote, info kit or free sampler, or place an order online, by phone or by email;
• register an account on our website;
• subscribe to our newsletter;
• apply for a credit account; or
• contact us with a question, feedback or complaint.

We also collect information automatically when you use our website (see section 6).

Information about your guests or colleagues. When you book on behalf of others, you may give us their names, dietary requirements or contact details for on-site contacts. Please make sure they know you are sharing it with us and that they can read this policy.

5. Why we use personal information

We use personal information to:

• prepare quotes, and plan, prepare, deliver and serve your orders and events;
• cater safely for dietary and allergy requirements;
• process payments, manage accounts and collect amounts owed;
• assess and manage credit accounts (see section 9);
• meet our liquor licensing obligations (see section 10);
• respond to enquiries, feedback and complaints;
• send marketing where you have opted in or the law permits (see section 7);
• measure and improve our advertising, website and services (see section 6); and
• meet our legal obligations, including tax and record-keeping laws.

We will not use your information for an unrelated purpose unless you consent or the law allows it.

6. Website tracking, pixels and advertising

Our website uses tracking technologies known as “pixels”, cookies and similar tools from third-party advertising and analytics platforms. We use them to measure the effectiveness of our advertising and to understand how visitors use our website. These currently include Google Analytics and Google Ads (provided by Google), the Meta Pixel (provided by Meta Platforms, for Facebook and Instagram), the TikTok Pixel (provided by TikTok), the Reddit Pixel (provided by Reddit) and the ChatGPT advertising pixel (provided by OpenAI). We may use other platforms from time to time.

What they collect. These tools may collect your IP address, device and browser type, the pages you visit and actions you take on our website (such as making an enquiry, submitting a form or placing an order). They may also collect the advertisement that referred you and cookie or device identifiers. When you submit your details on our website, your email address and/or phone number may be shared in a hashed (scrambled) form with these platforms so they can match your visit to an advertisement you viewed.

How we use it. We use this information to measure conversions from our advertising campaigns, to deliver and improve the relevance of our ads (including showing ads to people who have visited our website), and to analyse website traffic and improve our website and services.

Where it goes. Information collected by these tools is sent to the platforms that provide them, who may store and process it outside Australia, including in the United States. Their handling of it is governed by their own privacy policies, and we do not control how they use it.

Your choices. You can limit or opt out of this tracking by disabling or deleting cookies in your browser settings, using browser extensions or privacy features that block tracking, or changing your ad preferences in your accounts with the relevant platforms.

7. Newsletter and marketing
If you subscribe to our newsletter or mailing list, we collect your name and email address (and any other details you give us) to send you marketing communications, offers and updates about Flavours. Our newsletter is sent using Mialchimp, which may store subscriber details outside Australia.

We only send marketing if you have opted in, or where the law otherwise permits. You can unsubscribe at any time using the link in any email we send, or by contacting us (see section 12). We do not sell or share your subscriber details with third parties for their own marketing.

8. Who we share personal information with

We share personal information only as needed for the purposes in section 5, with:

• our staff, and contractors who prepare, deliver or serve orders;
• venues and event partners involved in your event, where needed to deliver it;
• IT and website service providers who host or maintain our website and systems;
• payment processors who handle transactions for us;
• our email marketing provider (see section 7);
• the advertising and analytics platforms in section 6;
• credit reporting bodies and trade referees, for credit accounts (see section 9);
• our professional advisers, such as accountants and lawyers; and
• government bodies or others where the law requires or permits it.

Overseas disclosure. Some of these providers store or process information outside Australia, including in the United States. Where we use overseas providers, we take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles.

We do not sell your personal information to any third party for money or other consideration.

9. Credit accounts and credit checks

This section applies only if you apply for, or hold, a credit (trade) account with us, or act as a guarantor for one.

With your consent, we may obtain a credit report about you, and any guarantor, from a credit reporting body. We may also exchange information with trade referees you name. We do this to:

• assess your application and creditworthiness;
• manage your account; and
• collect overdue amounts.

We may give information about your account, including defaults, to a credit reporting body as the Privacy Act permits. We handle credit-related information under Part IIIA of the Privacy Act and the Credit Reporting Code. We do not use credit information for marketing.

10. Alcohol orders and proof of age

It is against the law to sell or supply alcohol to anyone under 18. When you order alcohol, we ask for evidence of your age, and the person receiving delivery must be present and may be asked for ID.

We sight the ID and record that it was checked (for example, the date, the time, and the staff member who checked it). We do not copy, photograph or keep your ID. We use this information only to meet our obligations under NSW liquor laws and our liquor licence.

11. Security, retention and data breaches

Security. We take reasonable steps to protect personal information from misuse, loss and unauthorised access. These include password-protected systems, limiting access to staff who need it, and using reputable providers for payments and hosting.

How long we keep it. We keep personal information only as long as needed for the purposes it was collected, or as the law requires (for example, tax records are generally kept for five years). When we no longer need it, we delete or de-identify it.

Website accounts. If you register an account, you can view and update your profile details at any time. You can ask us to delete your account. We may need to keep some order and payment records to meet our legal obligations.

Data breaches. If a data breach is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner (OAIC) as the Notifiable Data Breaches scheme requires.

12. Your rights, complaints and contact

Anonymity. You can make general enquiries without identifying yourself. We need your name and contact details to quote, take an order or deliver.

Access and correction. You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within 30 days. We may need to verify your identity first, and in limited cases the law allows us to refuse access; if so, we will explain why.

Complaints. If you have a concern about how we have handled your information, contact us first. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied, you can complain to the OAIC at oaic.gov.au or on 1300 363 992.

Contact us. Privacy Officer, Flavours Catering + Events Email: info@flavourscatering.com.au Phone: 1300 368 605 Post: 1/23 Hotham Parade, Artarmon NSW 2064

Changes to this policy. We may update this policy from time to time. The latest version is always on our website.

Last updated: 24 September 2026